Home Upgrade Specialist Inc

I had a major flood in my basement and lost both furnaces. I called a fewcompanies but the personal attention and care from Simon at Home Upgrade Specialist was beyond great. We spoke about my needs and he reminded me that now would be the best time to add Air conditioning. Since I have a duplex, I know AC was something tenants seriously want.He reviewed my other quotes to make sure they were quoting what they were giving properly and that it lined up with with what he was giving me. This was not done in a pushy way, he was 100% right and guided me well throughout the process. He suggested the perfect condenser needed for outside that would be quiet and not disturb neighbors.I couldnt believe with all that they had to do...a AC unit on the roof (put on by crane) for the upstairs unit and below for mine was lots of other requirements that needed to be done..This was all done in 3 days. I was shocked. Everything was handled neatly, quickly and I couldnt be happier. I highly recommend this company. Ask for Simon, hes a great guy. I still call him to check in once in a while.

Ray did a great job evaluating my A/C system. He was professional, efficient, and friendly. I will definitely call on this company if I ever need help with my heating and cooling systems.

Home Upgrade Specialist Inc is exactly the type of service I would expect to get if I were to ask someone to send me their best HVAC technician. They truly care, and theyre genuinely experts at what they do. When it comes to eco-friendly energy solutions, and HVAC Everything theyre the best. Ive been hiring them for 5 + years, and they always fix things on the spot in no time. Highly recommended.

I recently took advantage of the LADWP AC Optimization program and had a technician from Home Upgrade Specialist come to my home. I was pleased with the whole process. The technician was professional, courteous, and took the time to thoroughly inspect my HVAC system. He answered all my questions clearly. And the best part? The inspection was free. Thanks to LADWP and Home Upgrade Specialist for this valuable program.

I scheduled an appointment for Saturday June 29th for maintenance and for the specialist to check whether they could move my outside condenser unit to a new spot. Come June 29th, the specialist comes to my home on time, but then says Im here to fix a broken AC unit right? I respond and say no, I just need maintenance and consultation. He then says that he cant do that because hes only there for service repair and promptly leaves.After this happened, I immediately called a home upgrade specialist representative and she said that the transcript and recording of my last conversation with them clearly stated that I needed maintenance and consultation and that they were sorry for wasting my time. They said they would call me back Monday to fix this. It is now Tuesday and they never reached back out to me.If you like having people waste your time and provide no service then feel free to use home upgrade specialist. Otherwise I would recommend going with any other company.UPDATE - Aiden called me to confirm the rescheduled time and to fix the problem. I am changing this review to 3 stars for now and will see how the appointment goes on 7/6 before updating this review further.UPDATE 2 - Andrew came by and did a great job providing a cost effective solution to my problem. He set up a pump that directed the water to the other drain hole. I am updating my review to 5 stars for how they handled the initial issue and for the actual job Andrew did.

Quick and easy HVAC service. Technician was honest and reliable. Would use again.

Simon was quick and professional with diagnosing the issue and providing me with a quote. They are thorough and efficient.

We replaced our gas furnace with a Daikin Fit. Excellent service, reasonable prices. All the technicians are friendly and professional. Weve had the unit for about 2 months. Love. It. No more blast on and off, the Daikin Fit keeps the air at a fairly consistent temperature. One suggestion: If your current system is stronger in some rooms than others, have dampers put on.

🌟🌟🌟🌟🌟Home Upgrade Specialists truly exceeded my expectations! I greatly appreciate their attention to detail and commitment to delivering quality customer service throughout the entire process. Their team was professional, knowledgeable, and made sure every detail was handled perfectly.I’m already looking forward to working with them again for future projects. Highly recommend their services to anyone looking for excellence and reliability! 👏🏼

I hired this company months ago and things have not gone good so far. I will give them a chance to finish the project and update this review once its done.

We had Home Upgrade Specialists replace our old gas/electric AC and heater with a new split heat pump system, and we couldn’t be happier! Not only do we highly recommend Home Upgrade Specialists, but we also recommend making the switch to a heat pump! They guided us through the whole process, from permits to installation, and were fast, efficient, clean, and reasonably priced. We found them on the DWP recommendation list, and they definitely deserve 5 stars!

Highly recommend Home Upgrade Specialist! They were professional, reliable, and delivered exceptional results. The project was completed on time and within budget, with great attention to detail. Communication was clear throughout, and they went above and beyond to ensure everything met our expectations. Will definitely work with them again!

Technician was great and easy to set up an appointment! Would highly recommend. Will use them moving forward for my HVAC maintenance.

Ray was amazing. Very professional, virtuous, kind, and on time. He diagnosed the issue we were having quickly and was able to do the very difficult repairs without a problem, even though he had to work in a very small space to do so.Great attitude! The kind that all in the service industry (and people in general) should strive for.

Great service! Daniel was very thorough and informative!

Home Upgrade Specialist was recommended by our neighbor to upgrade the AC thermostat. They were on time, friendly, and professional. They also checked the AC thoroughly. It was a great experience working with them!

I purchased the 25 point maintenance HVAC inspection service. The tech, Elia was superb. He went the extra mile to deliver excellent customer service. The challenge however is I purchased this HVAC minisplit system from them 2 years ago and it did not require half of those 25 inspection points like the 1 inch filter, gas line inspection etc.So I feel like they overcharged me. Their regular onsite tech visit is 89.00 and I’m going to reach out and request a discount since I did not get the full 25 inspection points service.I think they should have known they were overselling me. Actually I should have know I guess;) I didn’t realize that those inspection points were for central air systems. buyer Beware.I did not buy the Upgrade Club membership for 250.00 however.

Im so blown away by all the great reviews.Tait came out and provided a thorough inspection of the property and gave me options for an upgraded heating system. He is AMAZING! He is the SOLE reason why I chose HUS (assuming that everyone else would be like him). Tate was super responsive, experienced and communicates very well. He gave meI got estimates from 3 companies. The price was mid-range, so it wasnt a decision made solely on cost, but again, I picked HUS because of the education he gave me and the amazing customer service that he provided.From the estimate to the installation appointment was pretty quick. This is where everything starts to go downhill.- I had to call a week later asking when the balance was due.- I was never told the balance was received- The tech was late the day of the appointment. Arrival window was 10-12pm. I called at 11:45 asking if the tech was en route. He apparently didnt have all the parts he needed and went to the hardware store. Really?!?! He showed up late. Im pretty sure if my tenant wasnt home to open the door I would have had to reschedule, but HUS showing up late I didnt get any compensation.- The tech did not install the mini-split where Tate had told me it would go. NO ONE called to tell me. I called Tate. Apparently no one told him either?!?!- The install went well past the estimated time of completion, understandably so because the tech arrived late.- The LADBS final inspection was scheduled and we immediately failed because HUS pulled the wrong permit. Its a triplex which is a commercial license, they pulled a residential.- Scheduled w/ LADBS again and again. I asked if they tech needed to be on site. I was told no, its not necessary- LADBS showed up, and we failed again! Because their tech was not there, in addition to 5 other violations. Maybe my expectation are high, but hiring a company with amazing reviews and licensed, I would expect that they know what they are doing and pull the correct permits.- The work was done 10/24. Its now 1/31 and we are still screwing around with the inspection and now around of repairs because it wasnt done correctly.- I had to ask for a final paid invoice. I received an invoice with absolution no content and just a $0 balance owed. I really question how professional they are??? The people are on the phone have been nice, but concisely ignoring my request to be compensated for their lack of knowledge, professionalism and wasting my time and my tenants time. Its really frustrating that Im still dealing with this 3 months later. And how know who much longer this will last......- I constantly have to follow-up with them too.I hope HUS knows how lucky they are to have Tait and I do hope they get their act together. Maybe Im just the unfortunate one to get such bad service, but its getting tiresome and annoying to pay so much money to get such poor service, poor communication and follow-up and lack of knowledge regarding a simple mini-split install and permit pulling.

Really liked the A.C. maintenance and checking service provided by home upgrades specialist. They were able to look at my HVaC and change the part needed to make my system functional. Ty!

We have had Home Upgrade Specialist install a heat pump, re-roof and install a solar system. The work was good (the jury is out on the roof until it rains). The people were courteous and respectful. They are a little pricey but they had the products and services we wanted. At times the communication could have been a bit more proactive.

I recently had an issue with my central air unit not cooling my condo. I found their profile on Yelp, while doing a search. Karen was quick to respond to my request for a quote, and was able to get me an appointment with a technician the next day. Greg was our technician, he was so friendly and professional, and arrived on time. Greg was wonderful. He was so knowledgeable and helpful. He took the time to explain everything to me, and I must say that I learned a lot in such a short time. It turned out to be an issue with Freon, my unit was empty. He made an appt with me to return the next day, to make sure that it wasn’t leaking Freon. No leak, and the A/C is running very well. I will be contacting the company in a couple of months regarding the LADWP Optimization program that he suggested to me. The price was really reasonable. I’m very happy with the service and will be continuing with them for any future HVAC needs. Thank you!!

What a great and professional company! I called Simon at Home Upgrade Specialist for an estimate for my heating and air systrm replacement. Simon was by far the most honest, professional and nicest person i interviewed.I end up doing the replacement with them and everything was very smooth and up to the schedule Simon provided me. Also they installed a nest thermostat with no additional cost! After the great delivery Nitai came to inspect my system and also came to provide me with some information for my windows and exterior paint. I learn a lot about those products and decided to go ahead and upgrade both!We replaced 16 windows and 2 sliding door and they apply cool wall material on my exterior house. The house look gorgeous! Thank you Simon and Nitai! I highly recommend Home Upgrade Specialist to all of my friendsand family!

I called Home upgrade specialist to get the LADWP AC Optimization program done at my house, someone on Nextdoor app was happy with their service and they were highly recommended.The specialist Sam came right on time. He was very professional and even wore shoe covers every time he came inside the house.He checked the unit outside, check the attic, change the filter, check temperatures and as part of the program, replaced my thermostat with the nest.I was skeptical and thought they might want to sell me something else, but to my surprise, there was nothing more to it. A happy customer.

Great service fast and reliable company will use again for all my hvac needs

Background:I contracted homeupgradespecliasts for a new AC installation. I did my due diligence beforehand and was impressed by how competitive their offer was , on top of the fact that they offered all the top brands. I also wanted to do everything by the code and unlike some other companies they actually encouraged applying for city permits. They filled the applications quickly and from the day I signed the contract till the installation there was only a few days delay.Day of:I wanted to install the AC on the roof so I needed a crane. They scheduled everything. Everyone was on time and everything was schedule to a T. Crane showed up on time, the crew were professional and courteous and everything was finished in just one day!Inspections and rebates:The inspections and rebates is were their customer service really shined. It took a few rounds of scheduling to get the inspector to come to my house and verify everything. It took almost ONE YEAR for my rebate application to get processed. During this time, they were very responsive to my calls and in multiple instances provided and updated the documentation that the city had asked for.5 star customer service here. My only recommendation for the team is monitoring the corp email more frequently. Having said that, my phone calls were always answered promptly!

Great team! Professional, reliable and with fir price. Love working with them upgrading my HVAC system and replacing my 26 windows. Simon and Nitai were super nice and guide me on each step of the working process. Thank you!

I needed to have my HVAC serviced and my thermostat put back online. Daniel Hairston was the Tech who arrived on time, was professional, and quickly serviced the HVAC and got everything working again. I was very pleased with the service he provided.

Andrew A. from Home Upgrade Specialist came to service our AC. He was on time, very knowledgeable and very professional. We would happy use HUS again and request Andrew for the service call!

Sam was punctual, explained everything as he went along, showed me how to adjust the thermostat, cleaned up behind himself, put everything back in order and was professional and personable. It was a pleasure to have him as my Specialist.

We are extremely disappointed with the customer service of this company. We wanted an MiniSplit installed in one of our rental units. They tenant was stood up on the initial walk through/they just sent a quote without even seeing the space. The first red flag, we just really loved the Mini split idea & wanted the rebate. I finally reached out to them to schedule the install weeks after sign up since no one called. The techs did a great job, we were happy with that process. Since then they came up with more charges, permits & inspections, that we were not informed of initially. We sent in our payment once the work was complete. I had to call & tell them they received it, to move forward. Ive reached out to see the status of the city inspection with no response. They have a bunch of different numbers, that randomly stop working (the one on our initial quote was shut off right after payment, we thought we were being scammed!). They pass you around on the phone to randoms & take a message, they are extremely rude, especially the manager. This company is a mess, they cannot manage the work they already have, have zero people skills, & act like you are the problem after dragging out a project for almost a year, anyone in their right mind would be livid at this point. We have so many contractors that we end up working with for years on all of our units. This company needs to clean house, update their processes & stop leaving money on the table. We cannot wait to be done with them & will be reporting them to the Better Business Burrow & taking further actions if our order is not complete shortly. DO NOT USE THIS COMPANY. Save yourself the stress & dont deal with this level of unprofessionalism.

Andrew was great! We are happy with his service in doing maintenance on our units.

I used home upgrade specialist for my solar install and I couldn’t be any happier. Natai took good care of me, was priced the best, and provided a level of service beyond what I can imagine.

Excellent attention.

We had HUS service our HVAC under the LADWP free service plan. They arrived promptly, were very professional and were very personable.

They have consistently failed to show up for appointments and their communication is abysmal. They finally show up only when payment is due. Do not work with these people!

Ray was excellent, knowledgable, quick, on time and efficient! 5/5 stars

Such great service! Raymond was friendly, communicative and very knowledgeable. Would recommend!

I had called a different HVAC company to fix my split unit AC, and their technician recommended I throw away my entire system and buy a new one. glad I called Home Upgrade Specialist before I did that... they sent Raymond, who tracked down the problem (it was a tricky one) and got me the parts under warranty (I didnt even know I had a factory warranty). he fixed it right up and saved my unit. thanks guys.

Andrew is amazing. Fixed up my condenser that was having board issues. Very detailed oriented. Thank you Andrww!

Greg is a very nice guy and told me he adjusted a Ptrap on PVC draining the unit , refilled 1lb of Freon for $200 ( very high !) when the going rate is $50-160 for a pound . He was going to charge me $129 for a summer tuneup visit with no emergency, but last time your service person Andrew came out 9.22.22 the tuneup was just $65 ( double the price ?) so he lowered to $89 . I have stayed loyal to you folks since Covid and may take up your good mini split install estimate . But I wont call again if the tuneup is not $89 or less . I have been hustled by a few other companies ( them wanting to replace a perfectly good top American Standard unit that is longer lasting than the new ones or hosing and cleaning the unit with a hose and charging me $600) all AC. Repair guys rarely have been on my roof for more than 15 minutes . So please be fair going forward.

Zane came to my home for an on-site evaluation regarding reroofing with solar. He was responsive and easy to communicate with. He spent time answering all my questions. An estimate was provided quickly, and he was available for follow-up questions.

Taking a moment to thank Home Upgrade and their tech Elia for their excellent service over the years. We first connected through the city of LA AC Optimization program where they came out to our home to check our HVAC system and install a free Nest smart thermostat. Our AC has been perfect since!Our building had the roof replaced so we called them out to check our coolant levels and Sue enough the roof contractors didn’t top off the coolant so Elia covered that too for us and I’ve recommended Home Upgrade Specialists to my neighbors for their needs too. All great reports across the board.Office has always been easy to schedule with and they arrive promptly as scheduled. Great follow up on service and I just got a call from their QA person to check in on the level of service. Nice to find a business that improves with time and is solid across the board! Highly recommend!!

Amazing. Such a nice guy and fair prices. Will definitely use again!

Great experience. Timely help and caring technicians. Only note is that they are closed on weekends so if you have an emergency you may need to wait a few days to get it sorted out.

I had a great experience with this company . Technician Mr. Raymond was on time , very professional , informative , explained my A/C issue in detail . He was very respectful .I am using this company again and will recommend to all my friends.Hope to see Mr Reynold again for next maintenance

I highly want to recommend professional air conditioning installation. I am very pleased with the services. Very friendly staff. Marvelous results. I can honestly say, I am satisfyingly enjoying. Many thanks to this awesome business!

I was satisfied with my AC service. Technician did everything promised.

This company is amazing! They were easy to get in contact with. Super friendly contractors who made sure I received the best quality equipment and service. They even worked with me on pricing. Very satisfied with them!

The technician is very polite and professional I rated him excellent

Highly recommended! I called in after a long research of companies. Simon was wonderful! We replaced our HVAC system with high efficiency system and received $2000 in rebates. They also installed the Nest thermostat which I love! Thank you Home Upgrade Specialist and thank you Simon!

Home Upgrade Specialist completely beautified my horrific excuse of a garage. After they finished, you could live in it it was so nice! They also installed A/C in my home which obviously you need in Southern Cal. Working with these guys now to have them do my bathroom renovation! They’re awesome😎

Roland came over to execute the LADWP AC Optimization Program for my house and he was great! Very cheery and personable, and got the job done in record time. I highly recommend Roland and his companys services!

These guys are the best! We had them out to service our HVAC unit. They were on time, professional and honest. What more can you ask? The absolute best experience. Thanks Greg!!

Excellent service. very professional. I have two split system units that needed service and one had a freon leak.they came and serviced both machines, refilled the freon, fixed the leaks, changed the filters and installed two new Nest thermostats and all of this was FREE. Yes not one red cent. They did this all under an Ladwp program and there was no hidden charges or anything. Extremely pleased with this company

These guys were SO great. Called before arrival, arrived on time. Were efficient, professional, respectful, put on shoe covers to protect the floor and gave me great advice. Highly recommend them.

Was able to get a next day appointment for an AC optimization tune up and the techs called a half hour before arriving to let me know they were on the way. The were polite and friendly and got the job done with no issue.

Home Upgrade Specialist was an extremely professional operation in all aspects of my engagement with them. From my phone calls to set up and reschedule the DWP HVAC tuneup, to the thorough and comprehensive service appointment at my home in Los Feliz. Sam, the technician was very helpful did his job thoroughly and explained to me all attributes of the program clearly and concisely. Would definitely recommend Home Upgrade Specialist. Thank you.

Rolland, our technician was helpful and thorough. Hes the guy to have out to look at your A/C.

Thank to Simon he did a great job for our tenant house with an installation of a mini split system.

Energy consultant, Elia fixed AC.I could receive the very Best service from the honest consultant.

Sam the technician did an excellent job. Professional, thorough and helpful.

Two great guys, working to provide great service.

Made good on all their promises!

PunctualProfessionalReasonable