Rayne Water

I switched from Culligan to Rayne and I never regretted it. They are a fantastic company and the service workers are very professional. They never leave leaks like Culligan did. Great customer service. Their prices are very reasonable.

I have my 5 year service by John S. He was an informative, detailed and a solver. My tank wouldn’t manually flush the system so he replaced the controls and the tank to be sure they both work. Thank you John for your help.

Ive had excellent service with Rayne Water. Today John S. came and changed out the soft water tank (which is included in the monthly price). He did so cleanly and quickly. He took extra care to wipe up water that dripped on the garage floor during the tank switch. Im very happy with the service.

Our experience with Rayne water has been a joke from the start.I wanted the unit to be as plastic free as possible and we were told by Rayne Water that only plastic piping could be used. (I later noticed my neighbor installed a whole home filter from another company and theirs has copper piping... So clearly, this was the first lie I got from Rayne Water).The day they came to install the unit, the two technicians installed it so that the plastic pipes leading up to the unit on the exterior of our house were literally flapping in the wind. They werent squarely affixed to the house, but rather hanging out at a 90° angle completely unsecured. Instead of drilling the pipes into our stucco and harnessing them to the wall, they destroyed the gates into our crawlspace that we had just paid thousands of dollars to replace. So now we have gaping holes into our crawlspace where the unit sits.About three months later, we started having problems with the unit. The water in our home was reverting back to being very hard and we had to call someone to come take a look. We had to shut off our unit for nearly a week because the technician was stuck in traffic and wasnt going to make it to the appointment. Days later, someone arrived and merely recalibrated the machine. This is something I couldve been instructed to do over the phone.Another three months goes by and several contractors who had gone into our crawlspace told us that the pipes Rayne Water had installed were loosely dangling into our crawlspace. What is more, those pipes eventually started leaking and flooding that crawlspace. Turns out, Rayne had drilled into our water main and securely their pipes to the main using what can only be described as tape. We contacted Rayne Water and were told that someone would be coming to repair the piping. Eventually someone from Rayne came and secured the loose pipes and repaired the leaks.Another six months goes by and we are notified that it is time for yearly maintenance. Rayne Water contacts me to set up an appointment, I make arrangements to stay home to suit the appointment time they gave me, and during the call window, they call to tell me that the driver has a flat tire and wont be arriving and that the next available appointment is two weeks later. (Seems like theres always some emergency preventing these technicians from fulfilling appointment calls). I was quoted $305 for this annual service appointment, and when I called to express my dissatisfaction with Rayne Water thus far, suddenly I was misquoted and the appointment only cost $225. Well, Rayne Water, which is it? I inquired about which filter required replacing and when I googled it, its a standard Big Blue water filter that costs $27. Yet Rayne will charge you anywhere between $225-$305 annually to replace it...I was told that the entire unit will require another major full service 8-10 years after being installed. Id sooner pay another company to come and fully replace the softener in 10 years than continue to deal with Rayne Water for the rest of my life.

We’ve been with Rayne water 23 years and have always been happy with their service. John S. Was great today, he serviced both our systems! Really great service

John S did a fantastic job! He arrived on time, he was neat and finished the install in no time. Thank you!

John was great. My system needed some minor maintenance and all is working fine now. I highly recommend Rayne Water for all your water softener needs.

Google should really add a ZERO star option because that is all that is appropriate for this company. I had the water softer and filtration systems installed at my house. That morning prior to install we had hot water, that day AFTER install we had NO hot water. I called the customer service center at 8:30 pm with the intention to leave a message and have them call me first thing in the morning to get a tech back out. To my surprise they had an answering service which I thought was great. I thought WRONG. The person who answered had the tv blaring in the background, was rude, clearly couldnt hear me over the tv, then without notice would repeatedly put me on hold in the middle of me talking. They then transferred to me someone else without even telling me, and then I got to start my story all over again. This person at least had a quiet background and understood me. She took down my information and said someone should call me within 30 minutes but if not then to call back. What is the point of even having an answering service if they cant guarantee a call back?? I did get a call back from a man saying he only handles leaks and no one would be able to address the hot water until the morning, which was fine...we all had already taken cold showers anyway (Thanks Rayne)! The next morning a tech arrived at my house. He checked and said the water heater pilot light was out and that was the issue. He then attempted to start it, and it wouldnt start allegedly. He then says I have no gas to my house.....which again I had gas BEFORE Rayne installed my system and had made bacon in the GAS oven that morning...so their story was not adding up. As the tech seemed to not be able to figure out how to solve the problem, slowly they were trying to pin the problem on the water heater, now the GAS company...what are the ODDS that both the GAS and the hot water heater would malfunction all around their install yet its suddenly unrelated. I was told I needed to call the GAS company and a plumber. I said I will do that and Rayne can pay the bill. I demanded the tech get the office on the phone. I received a call from Anthony the Customer Service Manger. If I have ever met anyone who SHOULD NOT engage with customers, he is IT! He immediately started out with this is NOT OUR problem. No hello, no sorry this is happening, no welcome thanks for being a customer and sorry for 2 days of bad experiences. I went on to explain that it ABSOLUTELY was their problem but if they were unwilling to fix it I would gladly hire a plumber and they could pay the bill or credit me months of service. Anthony then told me I was ridiculous and that he could GUARANTEE a plumber would say my water heater needed to be replaced. He followed that up with saying, once they tell you that you can go ahead and call us back and apologize! I couldnt believe the audacity to talk to any customer that way. I immediately hung up. I went back into the garage where the tech was waiting. He stated, Anthony told me to not do one more thing and to leave, but I want to check one last thing before I do. I thanked him for trying to do the right thing even though his company was not encouraging him to do so! He went to the side of the house, where the main gas line/emergency shut off is. He said the meter was NOT running and that line must have been tripped-possibly when they shut things off during the install. He turned the main gas line back on and WHAT DO YOU KNOW...our hot water heater immediately came back on and he was able to light the pilot light. I called Anthony back to let him know that I in FACT was not ridiculous and magically my water heater didnt just IRONICALLY go out at the same time their system was installed. His reply to this was that I must have ran by the GAS line/meter and tripped it. Talk about RIDICULOUS (see picture of how much running space there is around the gas line/meter). Moral of the story is that things happen and Rayne is not on your side to OWN THEIR MISTAKES or make them right. I will be switching to a competitor!

John S. & Robert did a great job servicing our system. Very friendly and professional...

I had Park out to my home to install my water softener and he did an amazing job. The installation is sleek and clean. He was very polite and explained the workings of the system. My water is now soft, which I needed for my sons skin condition. Thank you Rayne and thank you Park for the excellent service and product!

Today I had water filtration system installed underneath my kitchen sink and a water softner system as well. My installation experience was great!! John S did the installation for me. John was on time and did an excellent job. He took time to explain everything to me and made sure I understood everything. John S was very polite and professionally. Im extremely happy with his work

We have had a great experience with Rayne thus far :) David A. was the first person we met & he did the initial consultation and was very knowledgeable and funny.John S. came by today and seamlessly installed our exchangeable soft water tank and key switch in under an hour. He was very kind and professional, and put us at ease.We truly cant wait to start reaping the benefits of soft water. Better for our pipes, less mineral build up around all of our faucets (less cleaning), and its better for our skin and hair!

I highly recommend Rayne Water Conditioning. It was a great experience from sales to installation. Wil S Did an amazing job installing the water softening system. He sure knows how to lay the pipe. The system runs flawlessly and the system made a significant difference. We used to have Santa Clarita hard water now we have silky smooth luxurious soft-water meant for royalty.

Technician John S. Was knowledgeable, friendly and answered all our questions. Service was good.

We have had a Rayne home system for several yeasts now and have be very satisfied with their service. Today we upgraded our drinking water to an RO system. The service tech John S. Completed the install in just a few minutes. He was kind and courteous. He had the whole system set up quickly and then explained how it worked. I highly recommend Rayne Water!

Erik is always very professional and does a great job changing out the filters.

We needed a soft water system so we called 3 different companies to compare.We didn’t feel safe purchasing from home depot or lowes and make plumber to install. We wanted company’s after service.1. Eco water (costco) - most expensive2. Pro*****3. Rayne water.David, was excellent to start work with, he showed 5 mins before his appointment time. He answered his phone that we called 5 times total. We had a little hiccup to start but he figured out. He knew what he was talking about.Installer Park and Wil worked 7 hrs to finish. We were expecting about 5 hrs but installation was a little difficult than usual. Park explained what work he did and how machine works after he finished his job. Definitely, they both knew what they were doing.Not only rayne had a better pricing but finished work as promised.Now, our 4 family members are very happy.We will keep an eye on after service if we ever need service in the future.

They have been really great and helping me understand the process and the benefits of soft water as this was new to me. John S installed our soft water tank. He was professional, didn’t leave any mess, on time and extremely nice and great. I asked more questions. He took his time to answer all of them. So far so good, can’t wait to see the water difference.

Park M. And Erik V. came to install our water softener and RO system. Both were very professional and answered all of our questions patiently. Great service and Highly recommended!!

My tap wasn’t flowing very strongly. The guy came to change the filter and noticed that the membrane needed replacing. He said he didn’t have one on the truck! And than I was told it would be another week before they could come back with one! Service is very poor.

Rayne is a fantastic company. Been with them for years after leaving Culligan. Their customer service is terrific, front office is tops, and their technicians are the best. John just installed a keypad and it was done quickly and efficiently. The entire team is great! Highly recommend.

Our drink water faucet broke. Ryan came out and in less than 30 minutes, he completed the work. He did an exceptional job and we are very pleased. Thank you Ryan for going above and beyond for us.

⭐️ ⭐️ Love Rayne Water Filter System! ⭐️⭐️I love the Rayne Water filter system! Our service technician at Rayne Water was Erik. I have to say that Erik was polite and professional throughout the entire process. He efficiently changed our water filters and thoroughly tested the water from the main filter. Everything went smoothly, and I was very impressed with the quick and high-quality service. I highly recommend Rayne Water and Erik for any water filtration needs!🌟 Top-notch Service 🌟💧 Efficient & Professional 💧🔧 Highly Recommend 🔧

Great Service! Sean was pleasure to work with. Went the extra mile and double checked my system to ensure no leaks when swapping out osmosis. Also helped with my water pressure. Much appreciated Sean’s customer service.

We just got the soft water and water purification system installed in our house. It works great and better than I expected. The service from the sales person (Andy P) to the service tech who installed it (John S) was top notch. They were super helpful in waking me through the process and answering my questions.I highly recommend them!

I looked into water conditioning for my home and I found Rayne locally to be highly recommended. I requested a consultation and everything went well. I was so glad to have the owner come to my house and make it happen! Could not have gone better. They sold the system, set up a plan and everything has been great every since. I wanted to make review and let everyone else know that Rayne is the way to go. Give them a call.

Sean and Ryan just left after a routine filter change. They were both very friendly and professional. They went over what they did and what to expect with the tank/filter. Thank you guys for coming by and liking the artwork in my home.

I have been using Rayne for four years. The system does a great job of softening the water; we can definitely tell a difference. Our technician Chance is very polite and professional during the tank exchange every two weeks.

I had Rayne put in a water softener and reverse osmosis and what a wonderful experience. John S from Rayne was excellent! Super nice guy and knew exactly what he was doing. Thank you to John S and Rayne for such a wonderful experience and product! If you work with Rayne ask for John!

John s. Thank you so much for your service

John S. installed our water filter and softener. He did it professionally and no water leaks! Good job! Looking forward to continuous good service from him and Rayne Water!

They used to be super nice and I really liked our delivery guy. Unfortunately, Roger in the office was horrible. Excessive charges and will pay for a full month even though we wont receive service. 30 day cancelation requirement AFTER 30 days of no service.

I just had my 5-year service performed by John S. He graciously allowed me to pepper him with questions while he worked.

Rayne is awful!! If I could give Zero stars I would. Everything started off well until we missed 1 delivery. Charging me a missed del and 1 month with NO service. Roger was incredibly rude, and they do not care about their customers. Do NOT rent from them!!!

I have been using Rayne water conditioning for over a year now in SCV and I highly recommend them! Their service professionals are not only friendly but also go above and beyond to ensure your service needs are met. If your are considering Rayne Water, reach out to John S. or Clyde L. Both have provided great service and are very helpful!

To enhance Adams concern. Their delivery system is probably their biggest issue. We have a situation in which we have to keep our cats (Coyote Country) in our garage as we have yet to build an enclose to keep them from openly wandering the garage; we dont have someone to come in and open our garage with the cats in there (they may get out and WE wouldnt ask someone to take responsibility). The issue is we need to be home until we get this built. As a result, its not always possible based on professional/personal needs. My complaint is that when you call in to make adjustments, there answer is:The drivers have already left.They explain you cant call them because of the safety of the driver. However I would argue that Bluetooth would be a plenty safe alternative (used by UPS). Instead of telling the customer in 2016 that you have no way to communicate effectively and safely sounds like a big Kiss My Ass to the customer.If this is going to be your argument, I would expect that each driver is going to show up in full Hockey Goalie equipment in the event that all drivers have the danger of slipping on a curb and hitting their head; if we are eliminating the danger of talking while driving (to another person or a device) I would think this policy would immediately be enforced.Rayne explained to me that had you just called yesterday and I realized explaining to her that this world now functions on instant response and agility (email vs. post mail) that we dont always have the foresight to conclude where our personal responsibility will require attention, it would be nice if their ability to adapt wasnt hindered by a technology that has been available for over 40 years and costs less than $.10/minute to deploy.

John S. did a great job installing our water softener, very professional! Showed up on time and was very fast

Our technician John S. Did a fantastic job in reconfiguring our pipes connecting to the water softener cylinder. Thank you for such professional service, John S.

John from Rayne Soft Water company in Santa Clarita is terrific. I have had my soft water system delivered monthly by Rayne Santa Clarita. They are so professional and helpful and honorable.

Service is worth it. Office is horrid they dont bill properly if you call in to make a payment over the phone half the time they dont do it. Staff doesnt know whats going on so if you dont have it in writing you did something good luck because they dont keep notes.

John Sitterle was poignant, professional, and precise with his installation and instructions. He thoroughly explained everything and left a clean work area. Thanks!

We just had our kitchen redone and needed our reverse osmosis re-hooked up. Rayne sent over Erik quickly. Erik was very professional and efficient and very pleasant. Arrived with mask to protect our family and in compliance with COVID 19 guidelines. Thank you! Happy, no more filling up my cans with plastic bottles!! Yay!! Thank you Erik!!

John Sitterle was friendly, professional and knowledgeable. Took extra steps and explained everything to complete the project professionally. Will recommend him and Rayne Water to anyone.

So glad that Clyde knocked on my door. I miss the soft water since Santa Clarita made me get rid of my salt water system. Park M. and Wil S. were great. I didnt think that they could set up the system because of the weird set up that was installed in these new homes but they are geniuses. Smarter than the Plummer and contractor that came to look at it.

John Sitterle from Rayne Water services our system today. He did a great job and the water tastes delicious. Very clear and refreshing.

Today John S installed the equipment. He came on time and completed his job. He worked to delight the customer. I am happy with his service.

Andy did a fantastic job educating us on the issues that we are experiencing due to the extreme hard water at our house.So excited to have our Rayne water system to the rescue.

John S. is a fantastic technician! He has serviced our equipment multiple times, and he is always polite and goes above and beyond.

Excellent initial and ongoing service at a very reasonable price for reverse osmosis. The customer service phone assistance is great as are the techs. Today John came and changed out the filters (which is included in the monthly price) and his work was clean and efficient.

John Sitterle did a great job removing our equipment before our move. Very efficient! Highly recommend Rayne.

John S installed our system for us and we’re very happy with his work. Great company for your water.

Jose Berrios did a great job installing our water softner system and drinking water system. He was quick and thorough about everything.

Been a customer now for ten years have notice customer service steadily declining over the years. The water is not soft and the filter I paid $1800.00 for doesnt have any support. I dont know if it was working or not but I was told it would cost $700.00 to find out . Thats it ! I am done.

I had John Sitterle installed my water softener. He was very professional, knowledgeable and did a great job.

Park Mackenzie did my installation he is very professional amazing work thanks so much!!

Park MacKenzie was very professional and great at explaining my new water filter and what to do if water leaks.

John Sitterle did an excellent job, efficiently and courteously, with ample consideration for the Corona danger. Good job!

John S was very helpful when he reached out to me regarding the delivery for my tank. Highly recommend

Have never had issues.. they come on time every time love Rayne water system have been using for over 15 years

Weve had excellent customer service so far...the company as a whole is very responsive...great service and response from Gerardo our monthy service technician

5 Stars + for Park who installed our system. Super friendly and helpful. Thank you!

I recently had a fantastic experience with Rayne Water, and I cant praise them enough for their outstanding customer service, especially thanks to their service technician, Ryan.My delivery service was scheduled today at my home, However, there was an unexpected hiccup with my garage keypad that had been causing me quite a headache for the past few days. Ryan, who came to exchange the tanks, encountered this issue when he arrived.Without hesitation, and without me having to request it, Ryan took it upon himself to assist me with resetting the malfunctioning garage keypad. His technical expertise and professionalism were truly remarkable. Not only did he resolve the issue swiftly, but he also saved me from a considerable amount of time and stress that I would have otherwise endured trying to figure it out myself.Ryans commitment to ensuring a positive customer experience left me deeply impressed. His kindness and dedication to going the extra mile truly exemplify the exceptional service culture at Rayne Water. Its evident that Rayne Water employs individuals who genuinely care about their customers.I want to express my sincere gratitude to Ryan for his above-and-beyond assistance today. His exceptional service has made me a loyal customer, and I will gladly recommend Rayne Water to anyone seeking reliable and customer-centric water services.Thank you, Ryan, for your outstanding professionalism and helpfulness. And thank you, Rayne Water, for having such caring and dedicated team members.

John S came by and changed out the filters quickly with no mess. Very professional and knowledgeable.

A Disappointing Experience with Rayne WaterRating: ZERO ☆My experience with Rayne Water has been nothing short of frustrating and disappointing. From the moment I signed up for their services, I encountered numerous issues that left me questioning their reliability and commitment to customer satisfaction.First and foremost, Rayne Waters scheduling was a complete mess. They consistently missed their promised delivery and maintenance dates, leaving me without essential water services for extended periods. Despite multiple assurances that they would improve their punctuality, there was little to no improvement over time. It was as if they didnt value their customers time and convenience.Moreover, the water filter tanks they provided were nothing short of a nightmare. Instead of delivering clean and purified water, they were full of sediment that ultimately ended up clogging the water filters inside my home. This not only compromised the quality of water I was receiving but also resulted in frequent breakdowns of my water filters, leading to unnecessary expenses on my part for repairs and replacements.I attempted to contact Rayne Waters customer support on several occasions, but their response was lackluster at best. Each time I voiced my concerns, they seemed disinterested and offered generic apologies without any concrete action to address the ongoing issues. It became clear that their focus was on gaining new customers rather than maintaining their existing ones.As a customer who had entrusted Rayne Water to provide reliable and clean water services, I feel let down and taken advantage of. Their inability to meet schedule commitments and their failure to provide quality water filter tanks have severely impacted my daily life and household expenses.In conclusion, I cannot in good conscience recommend Rayne Water based on my experience with them. Their inability to adhere to schedules and their faulty water filter tanks have made me lose faith in their services. If you value consistency and dependability, I would advise looking elsewhere for a water service provider that genuinely cares about its customers needs and satisfaction.

Excellent and friendly service. If you need water service in Santa clarita area you have found it..Highly recommend..

The service is great. Drivers are polite and come through garage quietly.

Weve had tank exchange service with Rayne for several years. For most of that time, their service was outstanding, but for the last two years or so its been absolutely HORRIBLE!!!!!! They consistently completely miss our bi-weekly tank exchange. Theres always an excuse - one of our drivers was sick, were short on manpower, etc. But in my opinion, thats no excuse, especially when its happening SO regularly! And they never contact us to inform us that theyve missed an exchange. We always have to notice it and contact them. This is NOT the way to do business. They should be ashamed!

New delivery person Andrew is terrific! Very friendly, very polite. I enjoyed meeting him today. I understand previous driver is no longer there. I hope Andrew continues on. Hes very efficient and great with your customers

Our Rayne Water filtration system has been excellent. It is a wonderful addition to our kitchen and familys pure water needs. We just had our filters changed today after three years. Not only is the company very professional and accommodating, the service agent, Sean, arrived well within the allotted time slot. He was very professional and personable, as well. My wife and I look forward to having him do our next filter service.

Evan is our Rayne water technician and hes great!! Always in time, courteous and keeps are water running good with the softener! Rayne has very reasonable prices too! We are very happy with them!

Rayne Water Conditioning was referred to us by our neighbor. I’ve heard a lot of good things about the company. So I called to avail their services. The following day, Dave came to assess our home, he’s very nice, knowledgeable and very professional. He walked us through the process and was scheduled for installation right away. John S. came to install our water softener and purifier. He’s very pleasant, experienced and very professional as well. He installed everything so quick and explained to me what he was doing and how the services work. My family and I are currently enjoying our soft water and purifier at a very reasonable price. Overall very satisfied with the service.

Even though I’m still waiting for the water to be installed, this review is about Andy the sales rep. He was very sweet and personable, funny but knowledgeable. He was patiently answering to all the questions we had and explained all the options that they have to offer. We never felt pressured nor that he was pushy. He deserves 5 stars!!!

My wife and I have been with Rayne for a year now for their reverse osmosis as well as hard water treatment systems and we couldn’t be happier! It’s rare to find a good vendor but this company goes above and beyond, that’s why they have 5 stars!Today I had the pleasure of meeting Park MacKenzie who came to service our water system. He was on time, friendly, knowledgeable, and a great guy! We are very happy to continue to do business with Rayne due to employees like Park. It’s important to work with great people especially if they are coming to your home. Thanks again Park and great job!!

I called Rayne Water to call about a leaking unit. It had been about three years since the last exchange. So an appointment was made and John S. came over to replace the old unit. As planned, John gave me a call 30 minutes before showing up on schedule. He was quite, quick, professional and polite. If the rest of the service technicians at Rayne Water are like John S they they are doing something exceptional. Good customer service can be hard to come by but not if your technician is John S.

Rayne water has saved us and our pipes since we moved to Santa Clarita. I can always tell the difference when it’s time to refill the tank. My glass on my shower is so much better. The calcium in our water is pretty high. Therefore, my hair, laundry and many other things are healthier because of Rayne.

Today we had technician John Sitterle from Rayne water come out and install our new water filtration and water softener system. John was awesome, he showed up on time, he brought his own personal protective equipment, he was very professional and friendly, he explained the whole installation process before starting. John answered our question and also took the time to show us how to operate both systems. We highly recommend Rayne water and technician John to anybody whose thinking about getting a home water filtration system.

Rayne is a cost-effective hassle-free service. Had a rare issue this week with a stem leak. Called the office and they came out and took care of it right away. Very friendly and efficient response from John S.

So glad that we found Rayne! We have been using a competitor for home soft water for many years. Every month was a guess as to whether we would get a good tank or not. Since we switched to Rayne, we have been very happy with their service and their product. In fact, so happy that we ditched our old, self-installed reverse-osmosis system and had Rayne install their own. The sales rep, Dave, is awesome. Friendly, respectful and honest, he took care of our requests right away. Nicholi installed the RO system. He was polite and professional, cleaning up the jumbled mess from the previous system. He also rearranged some piping and gave me much more room in the cabinet under the sink. The drivers are polite and timely, and everything just works the way it is suppose to. And on top of all of that, their prices are reasonable. If you are looking for a new water system, we would highly recommend Rayne Water for your needs. Pat J.

I ordered the service yesterday a representative named David.This morning the installer by the name of John came and installed a r/o system. He was friendly, courteous. He was not able to find a place to park , so he went out of his way and parked about a block away and brought in the equipment.The reason I went with Rayne is the prompt courteous , and friendly service .,

John S showed up on time and did an excellent job of installing our reverse osmosis system and water softener. I am a licensed contractor and appreciate any contractor that is on time and takes pride in their work. I would highly recommend Rayne water.

John S was right on time and was very professional and efficient. Thank you so much for a great experience... now I have easy access to purified water!

Erik V. installed my drinking water hookup at my sink. Amazing job, it works perfectly, and he even instructed me on how to shut it off in an emergency. Thank you Erik and all at Rayne for your assistance!

Rayne was responsive and we were able to get our equipment installed the next day. Our Service Technician, John S., was great! John arrived right on time and installed all of our equipment within the time window we were give. We went with the whole house filtration system, water conditioner and water purifier.

Great customer service. Easy transaction and auto payment options. Water has never felt better. My stainless steel sink is finally spot free.

John S Did a great job on our installation of our Rayne system. He was on time, got the job done quickly, and we were up and running with our new system just like that. Highly recommend there service.

We leased the system and the second week started to leak. I contacted the sales person and he sent someone to fix the problem. Couple weeks later we had the same issue and again they sent someone to fix it. The last problem I had was when I was on vacation in England. I received a call from my 19 year old daughter. She was panicking and crying. Apparently, the water tank pipe was broken after they delivered a replacement tank that morning and water was gushing out all over our garage and flooding and damaging the walls and stored boxes. I asked her to contact the phone number on the website. It was about 2am in Los Angeles. The phone number is directed to a call center and they have no clue what water system is or how to turn it off or help. All they do is to take message. I called them from England as well and had the same issue. The business has no emergency number to help in case something goes wrong!!!! It’s unbelievable. They dealing with water tanks but no emergency contact or manager on duty or on call person after hours!My daughter managed to wake up the neighbors next door and he had to shut off the main water until they sent an inexperienced plumber the next day telling us that our water pressure was about 200 psi!!!How could it be 200psi?! There would be no pipes left broken in my house if that was the pressure. I contacted my own plumber paid him $75 house call and he found nothing wrong with the pressure. The person they sent was measuring the pressure incorrectly. I got a report from my plumber and sent it to them. The manager refused to acknowledge their screw up and refused to pay for the damages. I had to talk to him in a language that he understood and terminated my lease with them.No emergency contact number or on call person!Inexperienced workers that can’t measure water pressure!And bad manager that didn’t even show up on site to see the problem and the damage

John S, did an excellent job when installing the water in my place yesterday. I loved it so much that they will install one in my parents house today!

My fixtures and shower windows no longer take a beating due to the hard water. Also, the Reverse Osmosis system water quality is amazing...

Extremely happy with their service. From their customer service getting the account set up to their installation. John S. Did a great job! Clean and professional. Thank you guys!!

We’ve been customers of Rayne Water Conditioning for more than a decade now.....after our last delivery there was an issue with a broken part, and Rayne responded by sending out John S the next morning to make the repair. He had it fixed in under 5 minutes.....they’re local, and they care about their customers - good job. Thanks!

I am so excited that I have soft water ! Bye -bye water spots and dry skin.John S. installed it today and he was professional , kind , courteous and considerate.Thank you John!

My water softener was maintenanced today by John S. I was very happy with his service. Thank you, Rayne Water for hiring good professional people.

John S. was a great installer, he did an absolutely professional job of connecting the soft water filter in my garage. Thank you John.

Been very happy with Rayne. Their service & product is top notch.

Been using a Rayne Water softener for years. We are really happy with The service & price. We have them come out & change it every month.

Their delivery system needs some work. The technician was consistently coming by no later than 7:30am every other Wednesday to replace our soft water tank, so I was able to be there to open the garage door for him and take my kids to school at 8:00am. There was no schedule conflict. Because of the initial reliability, when my wife decided to start going to school again it wasnt going to be an issue because it wouldnt cause a schedule conflict because everything else fell into place and the tank delivery came by before I had to take the kids to school. (Good so far...) Today, however, around 8:00am, I still hadnt received the delivery of the new tank. So I called Rayne to ask if they could give me a time estimate of when to expect it (thinking maybe I could wait a couple minutes and the kids wouldnt be late for school). Because... seriously... how ridiculous is it for someone to wait for a SOFT WATER DELIVERY to the point it makes their child LATE for school. Thats asinine... ..and thats why I called Rayne... to get some feedback.I ended up talking to Jeremiah (Jeremy?) who wasnt very helpful, but more upsetting was that he wasnt TRYING to be helpful. His demeanor with me on the phone was patronizing which is what really upset me. He didnt offer any solutions, he only provided an excuse. This is not an effective way to run customer service at ANY business. He was not willing to find out if the delivery person skipped my house or what the reason was why I hadnt received my delivery yet. When I asked if the delivery man has a cell phone, he replied, Yes. They all have their personal cell phones, but we dont call them because theyre driving. That answer in itself shows a lack of customer care because its B.S. The drivers arent driving when they deliver. Additionally, if the business called the driver and the driver didnt answer because they were driving, Im pretty sure the driver would call them back when they were able. That statement from Jeremiah was a pitiful excuse to not have to try to work with me to come up with a solution. It was simply unacceptable.I had to leave then to get my kids to school (two different schools in two different parts of the city), so I was rushing. I left at 8:06 and got back at 8:22. In those 16 minutes, the delivery guy stopped by (Murphys Law in full effect) because he left a company note on the door saying he was there. There was a blank for the time to be filled in, but there was only 8: written there. I didnt even know WHEN the driver HAD come by.As soon as I got inside (8:23), I called back Jeremiah at Rayne. He still said that he couldnt find out where the driver was nor could he have the driver come back by. ALSO, to add insult to injury, he said that redelivery was going to cost me an additional $20. That really sent me through the roof because I would have been willing to wait an additional couple of minutes to leave my house IF I KNEW THE DELIVERY GUY WAS GOING TO BE THERE IN 16 MINUTES!!! But Jeremiah wasnt even willing to help me out in that aspect and was content sitting back as this unfolded to ultimately tell me I can either wait another 2 weeks for a delivery OR pay another $20 ON TOP OF MY REGULAR BILL!!!!THAT IS NOT DECENT CUSTOMER SERVICE!!! We may have been able to come up with a solution, but Jeremiah didnt even try...

John and Albert are very helpful, we had a few concerns and they put them to ease with their knowledge responses and installation was so quick! You definitely can feel the difference.

Park McKenzie was very polite and professional when he came to check on a leaking rental water softener. You guys are lucky to have people like him working for you!

Excellent service! Highly recommend

John Sitterle, was our service technician from Rayne water who installed our soft water tank two weeks ago. He also reprogrammed our garage door key pad for easy access to provide weekly service. He did an excellent job!

These guys were amazing- really went the extra mile!

Great! Appreciate install by John S - excellent in every way!

John S, the technician was professional, courteous, and efficient. Have had Rayne Water for 11years and will continue with them as long as they have technicians like John.

My Technician was John S. He was on time which I really liked 😂😂😂 he was quick and efficient. He was able to answer any questions that I had. He clean once he was done and didn’t even looked he did an installation. I noticed the difference with my hands after washing a pot 2 hours after he left. Thank you and I would definitely recommend this company and if you get John S well that would be icing on the cake. Thank you 😊

Poor customer service . They make errors and won t rectify situation until they are ready too bad if you are I convenienced

We are not sure if we can keep the system it might be against HOA policy

Great service! Thanks John S

Terrible business they treat customers very badly .

Overall great experience.

We had a water filter installed yesterday in our home. Our technicians John and Nicholas did a great job. They were professional and very attentive to detail and communicated the process very well.Would def recommend Rayne to friends and family.

John S. & Erik did great work at our home and provided a service that was needed! I would recommend this company to my loved ones!